Someone I know is struggling with a gaming problem — how can I help?

If you are concerned that someone close to you is developing a gaming addiction, start by speaking with them with empathy. You can contact us via live chat or at support@bk24.lat for guidance. We also recommend encouraging them to seek professional mental health support.

🛡️ Safe Gaming

bk24's commitment to responsible gaming

bk24 believes gaming should be a safe form of entertainment. Our responsible gaming policy is committed to ensuring the protection and well-being of all players.

Why is responsible gaming important?

Online gaming is a popular form of entertainment, but it is not always suitable for everyone. Following responsible gaming practices on the bk24 platform matters equally to us and to our players. We want every player to see gaming as entertainment — not as a source of financial stress or mental pressure.

Responsible gaming means staying aware of your limits, setting a budget, and keeping your playing time in check. At bk24 we provide a range of tools and features to help our users maintain healthy gaming habits. Our goal is to create a safe, transparent, and enjoyable gaming environment where every player feels respected and protected.

Only individuals aged 21 or above may open an account and play on our platform. If we detect an account belonging to a minor, we close it immediately and return any funds deposited.

Our security measures

Age Verification

Age verification is mandatory when registering an account at bk24. Only individuals aged 21 or above may play on our platform. Protecting minors is our highest priority.

Setting Deposit Limits

You can set your own daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. If you want to increase a limit, a waiting period applies — giving you time to reconsider your decision.

Time-Out Break

Use the time-out feature whenever you want to take a short break. You can pause from playing for anywhere between 24 hours and 6 weeks. During this time no betting or deposits can be made on your account.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, choose self-exclusion. You can exclude yourself for a period from 6 months to 5 years. Your account will be completely inactive throughout that time.

Reality Check

You will receive reminders at set intervals showing how long you have been playing and a summary of your gaming session statistics. This helps you make informed decisions about how you spend your time and money.

24/7 Support

Do not hesitate to talk to us about gaming concerns. Our Bengali-speaking support team is available 24 hours a day, 7 days a week. Reach us via live chat or email — we are always ready to help.

Warning signs of problem gaming

If you notice any of the following signs in yourself, use our responsible gaming tools or contact the support team.

You are placing larger and larger bets to try to recover money you have lost, and you keep playing in the hope of winning it back.

You are spending excessive time gaming while neglecting responsibilities to your family, friends, or workplace.

You are taking on debt, spending your savings, or using money your family needs in order to fund your gaming.

You have tried to stop gaming but have not been able to — you keep coming back.

When you cannot play, you feel restless, irritable, or anxious.

You are hiding your gaming activity or lying about it to people close to you.

How to use the tools to stay safe

Log in to your account

Sign in to your bk24 account and go to the "Account Settings" section. There you will find the Responsible Gaming section.

Set your limits

Set a daily or weekly deposit limit, a loss limit, and a session time limit according to your preferences.

Take a break

Choose a time-out or self-exclusion when you need one. It will take effect immediately and remain active until the chosen period ends.

Contact support

Our 24/7 live chat support team is here to help you with any issue. Asking for help is not a weakness.

21+

For individuals aged 21 and above only

The bk24 platform is strictly for adults. It is our responsibility to protect minors from gaming. If you know of a minor attempting to use this platform, please contact us.

Responsible gaming tips

Gaming is for entertainment only — not as a source of income.

Set a fixed budget before each session and stick to it.

Avoid gaming when you have been drinking or are under mental stress.

Do not chase your losses by placing bigger bets to try to win back money.

Take regular breaks and spend time with your family and friends.

Use our history and statistics feature to track your gaming activity.

Make sure no minors can access your account.

If you feel something is wrong, talk to our support team right away.

Support and contact

Live Chat

Our Bengali-speaking support team is available on live chat 24 hours a day, 7 days a week. Start a chat now for immediate help with responsible gaming or any other matter.

Email Support

To share your issue or question in detail, write to our support email: [email protected] — we will respond promptly.

Privacy Guarantee

All your communications are kept completely confidential. Our trained team handles all responsible gaming discussions with the utmost sensitivity.

Common questions about responsible gaming

Log in to your account and go to the "Account Settings" or "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a waiting period. Contact our live chat if you need help.

Self-exclusion is a tool that lets you suspend all gaming activity on your account for an extended period. You can choose a duration from 6 months to 5 years. During this time you will not be able to place bets, make deposits, or play any games. The exclusion cannot be lifted before the chosen period ends.

A time-out is a short break — typically from 24 hours up to 6 weeks. It is for players who simply want to pause for a while. Self-exclusion is long-term and stays in effect from 6 months to 5 years. If your gaming problem is serious, self-exclusion is the better choice.

If you are concerned that someone close to you is developing a gaming addiction, start by speaking with them with empathy. You can contact us via live chat or at [email protected] for guidance. We also recommend encouraging them to seek professional mental health support.

The minimum deposit at bk24 is ৳500 and the minimum withdrawal is ৳500. Transactions can be made via bKash, Nagad, Rocket, and bank transfer. Withdrawals are usually processed within 15 minutes to 2 hours. Visit our FAQ page for more information.

Yes, protecting minors is our priority. Age is verified during account registration, and additional verification may be requested at any stage if there is reason for suspicion. If an account belonging to someone under 21 is identified, it is closed immediately.

Enjoy bk24's best games safely

Play our cricket betting, slots, casino, and many more games while practicing responsible gaming. Our support team is always by your side for any issue.