bk24 Terms and Conditions

Introduction General Overview and Acceptance

These Terms and Conditions ("Agreement") apply to every member who uses the bk24 platform and its services. By accessing or registering on this online gaming platform operating in Bangladesh, you are considered to have agreed to all the terms described below.

bk24 reserves the right to amend, change, or update these Terms and Conditions at any time. If you continue using the platform after any changes, you will be considered to have accepted the new terms. We therefore recommend reviewing this page regularly.

These terms are written in Bengali and prepared for Bangladeshi users. In the event of any dispute or ambiguity, bk24's interpretation will be considered final.

1 Eligibility and Age Requirement

To open an account and use the services on the bk24 platform, you must meet the following eligibility criteria:

• You must be at least 21 years old. This platform is intended only for those aged 21 and above.
• You must be a real individual managing an account in your own name.
• You may only hold one account. Multiple accounts for the same person are not allowed.
• You must manage the account yourself — playing on behalf of or through a third party is not allowed.
• You must register with accurate and complete information.

If any of the above eligibility criteria are not met, bk24 reserves the right to suspend or close the account and forfeit the balance.

2 Account Registration and Verification

2.1 Registration Process

To open an account at bk24, you must provide accurate personal information. Registering with false or misleading information is strictly prohibited and may result in account termination.

2.2 Identity Verification (KYC)

bk24 may request documents to verify your identity at any time. Withdrawal access may be limited until the verification process is complete. The following documents may be requested:

• Scanned copy of National ID (NID) or passport
• Proof of bank account or mobile banking number
• Proof of address if required

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) confidential. Contact us immediately if you notice any unauthorised access. bk24 will not be responsible if the security of your account is compromised.

5 Prohibited Activities

Any of the following activities are completely prohibited on the bk24 platform and may result in account termination and legal action:

• Registering an account using a false or fake identity.
• Using software, bots, scripts, or any automated method to play or claim bonuses.
• Using the platform for money laundering or illegal financial transactions.
• Manipulating the bonus system or gaining extra benefits through multiple accounts.
• Intentionally exploiting any bug or vulnerability in the platform's software or games.
• Behaving inappropriately, making threats, or using offensive language toward other members or staff.
• Taking any action that violates applicable laws and regulations.

6 Gaming and Betting Rules

6.1 Game Results

All game outcomes are determined through a Random Number Generator (RNG) or live dealer. Each game has its own rules, which are clearly displayed in the game interface. bk24 is committed to ensuring fair play.

6.2 Betting Limits

Each game and betting market may have specific minimum and maximum bet limits. These limits may vary by game or event.

6.3 Technical Issues

If a game is interrupted for any reason, bk24 will make every effort to resolve the issue. However, in situations arising from technical errors, bk24's authority holds the final say on specific decisions.

9 Account Suspension and Closure Policy

9.1 bk24's Rights

bk24 may temporarily or permanently close an account without prior notice in any of the following situations:

• Violation of any clause of these Terms and Conditions.
• Suspicion of fraud, forgery, or money laundering.
• If registration with false information is proven.
• If evidence of managing multiple accounts is found.
• Violation of any applicable law or regulation.

9.2 Member's Rights

You may contact us at any time to voluntarily request closure of your account. You will be given the opportunity to withdraw any eligible balance before the account is closed, however any pending bonuses may be forfeited.

10 Limitation of Liability

bk24 accepts no responsibility for the following:

• Loss caused by internet disconnection or technical errors.
• Issues with third-party game software or payment gateways.
• Loss resulting from a user sharing their account credentials with another person.
• Service disruption caused by unforeseen natural disasters or other force majeure events.

In any case, bk24's maximum liability will be limited to the amount of the transaction in question.

11 Dispute Resolution

If a dispute arises between bk24 and a member, please contact our support team first. We are always willing to resolve issues through discussion.

bk24's decision will be considered final in resolving any dispute. Written complaints regarding any claim may be submitted to the support team. A response will be provided within 7 business days of the complaint being submitted.

12 Miscellaneous Provisions

12.1 Severability

If any clause of these terms is found to be invalid or unenforceable, the remaining clauses will remain fully in effect.

12.2 Entire Agreement

These Terms and Conditions, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between bk24 and the user. Any prior oral or written understanding is considered cancelled under this agreement.

12.3 Language

These terms are written in Bengali. In the event of any language-related dispute, the Bengali version will prevail.