bk24's Privacy Policy

01 Introduction and Scope

bk24 ("we", "us", or "platform") operates an online gaming service for users in Bangladesh. This privacy policy ("policy") describes our practices regarding your personal information — what information we collect when you use bk24's website, services, or applications, how we process it, and how we protect your rights.

By using our services, you agree to the methods of information collection and use described in this policy. If you do not agree with any terms of this policy, please refrain from using our services.

02 What Information We Collect

bk24 collects only the information necessary to provide its services. The various categories of information we collect are described below:

2.1 Registration and Account Information

We collect the information you provide when creating an account:

• Full name and username
• Email address
• Date of birth (for age verification — minimum 21 years)
• Bangladeshi mobile number (for payment verification)
• Preferred payment method details (bKash, Nagad, Rocket, or bank account number)

2.2 Identity Verification Information

For secure transactions and account protection, we may verify identity documents in certain cases. This process may involve national ID card or passport information.

2.3 Transaction and Financial Information

Information related to deposits and withdrawals on our platform is recorded:

• Deposit and withdrawal amounts and dates
• Payment gateway transaction IDs
• Bonus and promo usage history
• Gaming history and betting records

2.4 Technical and Device Information

Information automatically collected when you visit our website:

• IP address and geographical location (at country/division level)
• Browser type and version
• Device type and operating system
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies

2.5 Communication Information

When you contact our support team, a record of that conversation may be stored and used to improve service quality.

03 Purpose of Information Use

bk24 uses your personal information for the following lawful purposes:

3.1 Operating and Providing Services

• Creating and managing your account
• Processing deposits and withdrawals (from a minimum of ৳500, generally completed within 15 minutes to 2 hours)
• Providing gaming services, slots, cricket betting, and live casino features
• Verifying and issuing bonuses and promotional offers

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and preventing financial fraud, money laundering, and other illegal activities
• Age verification — account approval only for users aged 21 or above

3.3 Communication and Support

• Sending important account-related notifications
• Providing 24/7 live chat support in Bengali
• Responding to queries and complaints via email

3.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Developing new products and services

04 Information Disclosure and Sharing

bk24 does not share your personal information with third parties except in specific circumstances. Those limited circumstances are listed below:

4.1 Service Provider Partners

We work with certain trusted third-party technology providers who handle payment processing, cloud storage, or cybersecurity services on our behalf. Only the information necessary for them to complete their work is shared with these partners, and they are required to comply with our privacy standards.

4.2 Legal Obligations

In response to a court order, government directive, or a valid request from a law enforcement authority, we may disclose information in compliance with applicable law. In such cases we will disclose only the information that is required.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, in such circumstances users will be notified in advance and their information will continue to be governed by the same privacy standards.

05 Data Protection and Security Measures

bk24 has put in place industry-standard technical and organizational measures to keep your personal and financial information secure:

• SSL Encryption: All data exchanged between our platform and users is protected by 256-bit SSL encryption.
• Firewall and Access Controls: Our server infrastructure is protected by industry-standard firewalls and strict access controls.
• Secure Payment Processing: All financial transactions — bKash, Nagad, Rocket, or bank transfer — are completed through a secure payment gateway.
• Two-Factor Verification: An additional verification process is activated for suspicious logins or withdrawals.
• Regular Security Audits: Regular cybersecurity assessments are conducted to identify vulnerabilities in our systems.

Although we make every effort to protect your information, transmitting data over the internet is not completely secure. It is your responsibility to keep your password confidential and to exercise caution when using your account on public networks.

06 Data Retention Period

bk24 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active account information: for the entire duration the account remains active
• Transaction records: for at least five years from the date of the financial transaction
• Inactive account information: for a set period from the date of last activity
• Support communication records: for a set period from the date the issue was resolved

When the retention period ends, your information will be securely deleted or anonymized.

07 Cookie Policy

bk24 uses cookies and similar tracking technologies to improve the user experience on its website. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality, such as maintaining login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Collect anonymous data to help us understand how our services are being used.

7.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important features of the website to stop working properly.

08 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request details of what information we hold about you. To make this request, email [email protected].

8.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information held in your account.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in relation to marketing communications.

09 Protection of Minors

bk24 strictly prohibits anyone under the age of 21 from registering an account or using the service. This platform is for adults only.

We do not knowingly collect any personal information from minors. If we become aware that we hold information belonging to a minor, we will close that account and delete the relevant information.

If a parent or guardian believes their minor child has provided information on our platform, please contact [email protected] immediately.

10 Policy Changes and Updates

bk24 reserves the right to update this privacy policy from time to time. When significant changes are made to the policy, we will notify users in the following ways:

• The updated policy will be published on this page of the website and the "Last Updated" date will be changed
• Registered users will be sent a notification of the changes by email
• For significant changes, a notification will be displayed when users access the platform

If you continue to use our services after the changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

11 Cross-Border Data Transfers

bk24 primarily provides services to the Bangladesh market. However, in some cases your information may be processed on servers located in other countries for the purpose of managing technology infrastructure.

For such transfers we ensure that your information receives the same level of protection described in this policy. We work only with partners who maintain industry-standard data protection.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will take your matter seriously and work to provide a prompt resolution.